Refund policy
Last updated: August 22, 2025
At Beautifyne, we want you to feel confident with every purchase. If something isn’t right, our Returns & Refunds Policy ensures your rights are protected and the process is simple.
Your Rights Under UK Law
Our policy follows the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. This means:
- You are entitled to return most online purchases within 14 calendar days of receiving your order, provided items are unused and in their original condition.
- If goods are faulty, damaged, or not as described, you are legally entitled to a full refund or replacement.
- Refunds will be issued to your original payment method within 10 working days of us receiving and approving your return.
Nothing in this policy affects your statutory rights.
Returns Eligibility (Beauty Products)
Due to the nature of beauty, skincare, and haircare products, strict hygiene rules apply. To qualify for a return:
- Items must be unused, unopened, and in their original packaging.
- Protective seals, hygiene stickers, or shrink-wrapping must be intact.
- Returns must be requested within 14 days of delivery.
- Products must be stored safely and handled with reasonable care until returned.
We reserve the right to refuse returns that do not meet these conditions.
Items That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns of:
- Products that have been opened, used, tested, or swatched.
- Items with broken hygiene seals or tampered packaging.
- Beauty tools, brushes, or accessories once opened (unless faulty).
- Gift cards and digital vouchers.
Faulty, Damaged, or Incorrect Products
We take care to ensure all orders arrive in perfect condition, but if something goes wrong:
- Notify us within 5 working days of delivery by filling in the ‘Contact Us’ form on our website.
- Provide your order number and clear photos of the product, packaging, and delivery label.
- If confirmed, we will cover return postage and offer a replacement or full refund.
Examples of eligible issues include:
- Broken packaging or leaking products on arrival.
- Incorrect item sent.
- Product that is defective or unsafe to use.
Refunds
Change of mind: Refunds for non-faulty items will be issued once your return has been received and checked. Please allow up to 14 working days for processing. Delivery charges are non-refundable for change-of-mind returns.
Faulty or incorrect items: If your order is faulty, damaged, or incorrect, you’ll receive a full refund, including delivery costs, once we’ve confirmed the issue.
All refunds are returned to your original payment method and typically appear within 5–10 working days, though this may be sooner depending on your bank or payment provider.
Exchanges
We do not offer exchanges on beauty products for hygiene reasons. If you would like a different item, please request a refund (if eligible) and place a new order.
Who Covers Return Postage?
- Change of mind: Customers are responsible for return postage. We recommend a tracked service.
- Faulty, damaged, or incorrect products: we will cover the return postage.
How to Return
- Fill in the ‘Contact Us’ form within 14 days of receiving your order.
- Provide your order number, the product(s) you wish to return, and the reason.
- We’ll confirm eligibility and provide return instructions.
- Securely package the item(s) to avoid damage during transit.
- Once received and approved, we’ll process your refund.
Processing Times
- Returns are processed within 5 working days of receipt.
- Refunds usually appear within 5–10 working days after approval, though this may be sooner depending on your bank or payment provider.
- During peak times (sales, holidays), please allow additional time, though we’ll always keep you updated.
Contact Us
If you need support with returns or refunds, please reach us through the ‘Contact Us’ form on our website.
We are here to resolve issues efficiently and with care, so you can continue to enjoy shopping with Beautifyne with confidence.
